1. Order Processing

• Orders placed Mon–Fri usually dispatch within 1–2 business days (24–48 h).
• Same-day cut-off: 13:00 TRT. Orders after the cut-off on weekends/public holidays ship the next business day.
• If an item requires verification or is out of stock, we’ll email options (wait, swap, or refund).

2. Tracking

• Tracking is sent by email/SMS when your parcel ships (also in My Account → Orders).
• Carrier scans can pause for 24–48 h between hubs—this is normal.
• No movement after 7 business days on Priority/Ultra or 15 business days on Economy? Contact us and we’ll open a trace.

3. Packaging (Cosmetics)

• Items are tamper-sealed; liquids are double-bagged with leak protection and cushioning.
• Right-sized recyclable boxes; “fragile/liquid” labels where needed. Extra padding in warm seasons.

4. Coverage & Restrictions

• We ship worldwide to most countries. Available methods and rates are calculated automatically at checkout by destination and cart weight.
• Priority/Ultra: phone number required; PO Boxes aren’t eligible. Remote/island areas may incur a surcharge or longer transit times.
• If no method appears at checkout, try a different address or contact us for manual options. Addresses our carriers can’t serve may be cancelled and fully refunded.

5. Duties & Taxes (International)

• Shipments are usually DDU: duties, VAT, and brokerage (if any) are charged by your customs authority on delivery and are the customer’s responsibility.
• Customs processing can add a few days to delivery. We declare the paid merchandise value.

6. Problems with Delivery

• Damage/missing items: report within 7 days of delivery (or expected delivery). Photos of the outer box, inner packaging, and items help us file a claim quickly.
• Address changes: possible before dispatch; after dispatch, changes must be requested via the carrier and aren’t guaranteed.
• High-value orders may require an adult signature on delivery.

7. Address Details (How to Enter)

• Use a personal full name (first & last). Orders are for personal use; do not enter a company name or VAT/Tax ID. We do not process B2B/commercial shipments.
• Street & number: put the house/building number on Address line 1. Use Address line 2 for apartment/suite/floor or “c/o” if needed.
• City · State/Province · Postal/ZIP: enter exactly as required for your country. Include the state/province where applicable.
• Phone (with country code) & email: required so the courier can contact you for delivery or customs.
• Characters: for international shipments, use English (Latin) letters to avoid label/transit delays.
• PO Boxes / lockers: not eligible for Priority or Ultra Express—please use a street address.
• Freight forwarders: shipments sent to forwarders are at the customer’s risk; our responsibility ends on delivery to the forwarder’s address.