Modifying Delivery Addresses
When creating a customer account, you have the option of adding several delivery addresses, i.e. collection points such as a Pack station, UPS Access Point, etc. and selecting one address from this list as your shipping address.
Please note that the address you select cannot be modified via your account once an order has been packed. If a delivery address needs to be modified once an order is completed, we kindly ask that you contact our Customer Service Team.
The shipping companies we use each offer their own collection points. It is important to note that the collection point address and your name must be entered separately on our forms. If not, the package cannot be delivered. Adding a note to your order informing us that you would like to collect your package at one of the collection points will not suffice. If a collection point address is not selected as your shipping address, the package will automatically be shipped to your residential address.
Modifying Billing Addresses
Your billing address can be modified under “My Account” before placing an order. Please note that your billing address cannot be modified under “My Account” once an order has been completed. To change your billing address, please contact our Customer Service Team.